Resolving problems in
Leadership, Culture and Conflict experienced in workplaces

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Resolving Conflict & Restoring Productivity

What we are about

Supporting organisations to identify and address workplace challenges, including conflict, poor communication, leadership behaviours and cultural issues that can contribute to psychosocial risks.

We work with organisations where relationships matter, pressure is high, and unresolved conflict can impact performance, retention and reputation. We help leaders, teams and organisations move from tension and uncertainty towards stronger relationships, healthier cultures and improved performance.

Resolve

Through mediation and conflict coaching, we help people navigate difficult circumstances, address issues constructively and find practical pathways forward.

Strengthen

Through culture development and team facilitation, we help build environments where trust, accountability and collaboration become the foundations of high-performing teams.

Transform

Through leadership mindset and performance development, we support leaders to develop the behaviours, awareness and approaches needed to inspire others and create lasting positive change. Our approach combines real-world leadership experience with proven conflict resolution and organisational development practices to help workplaces not just manage challenges, but become stronger because of them.

Our Solutions

Strong leadership is rarely about having all the answers. It is about understanding how your behaviour, decisions and communication shape the people around you. Drawing on decades of executive leadership experience managing hundreds of employees and multi-million-dollar budgets, David works with Boards, CEOs, executives and emerging leaders to develop the self-awareness, confidence and practical skills needed to lead effectively.

His leadership development skills challenge leaders to better understand their own mindset, recognise the often unseen impact they have on team performance and culture, and adopt approaches that inspire trust, accountability and high performance. By helping leaders create psychologically safe, engaged and values-driven workplaces, David supports organisations to build resilient, high-performing teams that communicate better, navigate challenges more effectively and consistently deliver stronger results.

Mediation

We provide impartial, confidential mediation to help resolve workplace and interpersonal disputes. Through guided discussion, we support parties to reach practical agreements and avoid costly escalation.

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Investigation

We conduct confidential, evidence-based investigations into workplace concerns, assessing issues such as misconduct, bullying, harassment, fraud and policy breaches to provide clear, impartial findings.

Negotiation

We guide parties through proven negotiation methods to resolve complex disputes. By focusing on interests, separating people from problems and using objective criteria, we help achieve fair, workable outcomes.

Conflict Coaching

We provide one-on-one conflict coaching to help individuals prepare for mediation, rebuild working relationships and develop skills to manage future disputes. Using the CINERGY® model, we support lasting, confident conflict resilience.

Culture Reviews

We assess workplace culture through confidential feedback, observation and data analysis to identify strengths, challenges and sources of conflict. Our insights help organisations build resilience, improve communication and strengthen performance.

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Who we are

Professional Mediation is led by Director and Principal Practitioner David Toll, a nationally accredited advanced mediator, investigator, conflict coach and leadership consultant with extensive experience helping organisations navigate complex workplace challenges.

We partner with government agencies, schools, emergency services, law firms, sporting organisations and businesses to resolve conflict, strengthen leadership, develop positive workplace cultures and build high-performing teams. Whether facilitating difficult conversations, mediating disputes, coaching leaders, designing culture initiatives or guiding organisational change, our approach is practical, respectful and focused on achieving lasting outcomes.

Every organisation is different, so we take the time to understand the people, the existing culture and the issues before tailoring solutions that meet each client’s unique needs. Our work ranges from resolving individual workplace disputes through mediation and conflict coaching to facilitating executive teams, improving communication, supporting leadership development and helping organisations create environments where people can perform at their best.

David’s background in law, leadership, workplace investigations and organisational development, together with advanced negotiation training through Harvard, provides clients with a calm, structured and commercially focused approach to solving complex people problems. Rather than simply resolving today’s conflict, we work to strengthen the capability of leaders and teams so they are better equipped to prevent tomorrow’s.

At the heart of everything we do is a commitment to helping organisations create workplaces where people feel respected, supported and accountable. By developing confident leaders, healthy workplace cultures and practical conflict management skills, we help our clients reduce disruption, improve performance and build workplaces that people genuinely want to be part of.

  • Resolution Institute - Professional
  • Cinergy - Graduate, Conflict Management Coaching
  • NMRAS and AMDRAS - Nationally Accredited Advanced Mediator
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Our Clients

We work with organisations across government, emergency services, education, legal and corporate sectors, providing impartial support to resolve conflict, strengthen culture and improve workplace relationships.

Testimonials

I have had a very good experience with David Toll’s service to our organisation in Mediation and Investigation. He was timely, efficient, an excellent communicator and achieved the results we wanted. The feedback from the staff he dealt with was also very good
Senior HR Manager
NSW Local Department
I have had a very good experience with David Toll’s service to our organisation in Mediation and Investigation. He was timely, efficient, an excellent communicator and achieved the results we wanted. The feedback from the staff he dealt with was also very good
Senior HR Manager
NSW Local Department
David was very approachable and listened to the issues involved in our workplace conflict. He was able to provide some advice which helped us for the future and then was extremely helpful in delivering outcomes in the mediation he conducted for us
CEO
NFP
David was very approachable and listened to the issues involved in our workplace conflict. He was able to provide some advice which helped us for the future and then was extremely helpful in delivering outcomes in the mediation he conducted for us
CEO
NFP
I found David to be very approachable, knowledgeable and helpful with our problem. He quickly engaged with a difficult matter and was able to facilitate a mediation which I’m pleased to say has resulted in a long-term solution. Because he has been experienced in the sector, he grasped the key issues and knew how to navigate a complex circumstance. I recommend his services.
HR Manager
University Sector
I found David to be very approachable, knowledgeable and helpful with our problem. He quickly engaged with a difficult matter and was able to facilitate a mediation which I’m pleased to say has resulted in a long-term solution. Because he has been experienced in the sector, he grasped the key issues and knew how to navigate a complex circumstance. I recommend his services.
HR Manager
University Sector
We have engaged David’s services through professional mediation for both mediations and investigations. He is always responsive and delivers quality outcomes in both areas. He manages the really difficult things very well and gets great outcomes. We have used his services over a long time for a range of difficult matters involving internal conflict.
Manager People and Culture
NSW Local Government
We have engaged David’s services through professional mediation for both mediations and investigations. He is always responsive and delivers quality outcomes in both areas. He manages the really difficult things very well and gets great outcomes. We have used his services over a long time for a range of difficult matters involving internal conflict.
Manager People and Culture
NSW Local Government
We engaged David to mediate an issue between our CEO and a senior staff member which was a long-standing problem for the board. David mediated the issues with the parties and followed up with the staff to make sure the agreed outcomes from the mediation were still being followed. He was very professional and solved the problem for our business. His background was very helpful because he understood the issues in the right context.
Board Director
NSW Sporting Organisation
We engaged David to mediate an issue between our CEO and a senior staff member which was a long-standing problem for the board. David mediated the issues with the parties and followed up with the staff to make sure the agreed outcomes from the mediation were still being followed. He was very professional and solved the problem for our business. His background was very helpful because he understood the issues in the right context.
Board Director
NSW Sporting Organisation