Investigation

Investigation in the workplace

Professional Mediation provides confidential, thorough workplace investigations conducted by highly skilled, accredited investigators. Our team examines all aspects of an issue, ensuring compliance with industrial legislation, and provides clear, practical recommendations to resolve matters and protect your organisation from risk. We have experience handling sensitive matters, including ICAC referrals and cases for the NSW Fair Work Commission, across issues such as bullying, sexual harassment, discrimination, assault, fraud, and other interpersonal conflicts.

Our investigations not only address the immediate problem but also help strengthen organisational resilience by providing guidance to prevent future incidents and improve workplace culture. Each recommendation is tailored to your business context, ensuring a practical, compliant, and sustainable resolution.

Professional Mediation has conducted investigations into issues such as:

  • Bullying
  • Sexual harassment
  • Equal opportunity breaches
  • Discrimination or other areas of interpersonal conflict
  • Stealing, fraud
  • Assault
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When a complaint of bullying emerged in a department, Professional Mediation conducted a confidential investigation, interviewing relevant staff and reviewing documentation. The findings highlighted both individual behaviour and systemic gaps in team communication. Recommendations included targeted coaching, policy updates, and changes to reporting procedures. The result was a resolution of the immediate issue and stronger processes to prevent recurrence, giving management confidence in both compliance and workplace wellbeing.

Frequently Asked Questions

What is a workplace investigation and when is it necessary?

A workplace investigation is an impartial, evidence-based process used to examine allegations of bullying, harassment, discrimination, misconduct or breaches of organisational policy. An investigation becomes necessary when concerns are serious, when conflict has escalated, or when an employer must demonstrate procedural fairness, due diligence and a safe-workplace response under legal or organisational obligations.

What makes your investigation approach credible and reliable?

We bring substantial expertise through qualifications and experience in investigations, mediation, conflict resolution and legal frameworks. As former law-enforcement and senior management professionals, we ensure every workplace investigation is impartial, thorough and conducted with the highest standards of procedural fairness and evidence-based practice.

How quickly can a workplace investigation be completed?

Timeframes depend on the complexity of the allegations, the number of people involved and the availability of evidence. We work efficiently while maintaining procedural fairness, ensuring investigations are completed promptly so organisations can address issues and restore stability as soon as possible.