Services
Overview
At Professional Mediation, our goal is to find the most effective solution to your conflict or workplace issue. We begin with a thorough discussion to fully understand the situation before providing a tailored quote. From our experience, problems are rarely straightforward and often require a combination of approaches to achieve a lasting resolution.
Once we have clarified the issues and you have accepted our quote, our process involves confidential discussions with all parties, careful consideration and investigation of the circumstances, and the establishment of structured steps toward resolution. This may include mediation, conflict coaching, workplace investigations, culture reviews, or a combination of these services.
We work with a diverse range of businesses across different sectors, helping to resolve disputes that may arise between partners, staff, or within management teams. Culture reviews have proven especially valuable, helping organisations identify issues that may have limited growth, improve workplace dynamics, and strengthen long-term performance.
In addition, we provide support in sensitive matters such as disputes over wills and estates, assisting families and business owners in reaching practical, respectful, and workable resolutions.
Our focus is not only on resolving the immediate conflict but also on leaving your organisation or personal situation stronger, more resilient, and better equipped to handle future challenges.
What We Do
Mediation
Qualified, accredited and experienced Mediators conduct voluntary and confidential mediations within a variety of workplaces. Our processes are tailored to the needs of the circumstance and your business. We react quickly and in a cost effective way. Our objective is to assist find a solution to the issue and to leave the organisation in a state of greater resilience to be able to deal with future conflict as it arises.
Our work in mediation involves facilitating discussions between two or more parties who have a disagreement; usually involving a workplace-related issue. Or it can be about other issues like a dispute over wills and estates. The aim of the process is to arrive at a result which is acceptable to all parties and to avoid the time and expense associated with going to court.
Investigation
Highly skilled and experienced staff investigate issues by conducting confidential inquiries into the behaviour of staff in the workplace. We use an evidence based approach to consider issues such as:
- Fraud
- Bullying and harassment
- Sexual harassment and discrimination
- Whistleblower issues
- Breaches of codes of conduct or policies
- Any other matter requiring a review or an impartial consideration of the facts
Negotiation
Whether the conflict is a contract dispute within the workplace or a commercial arrangement, or if it’s a legal issue about damages or if it’s about the content of a will; the conflict is always about people. As qualified and experienced practitioners graduated from the Harvard law school negotiation training program, we work with people through the principles, strategies and tactics to effectively negotiate acceptable outcomes to often very complex and emotional circumstances.
We use a proven methodology to negotiate successfully:
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Separate the people from the problem
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Focus on everyone’s interests instead of their positions
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Find options which deliver mutual gain wherever possible
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Establish an objective criteria.
Conflict Coaching
Workplace conflict coaching is provided for individuals who have been or are involved in situations of conflict or dispute. Coaching might, for example, involve preparing staff for a mediation, or facilitating the return to work of a colleague involved in a conflict situation. Coaching can also be used to train staff to identify and manage future or reoccurring conflict in the workplace.
Professional Mediation has a particular focus on helping organisations become more conflict resilient and training for groups of people is available to assist in this area. This conflict resolution tool is generally conducted one on one over a number of sessions. This process is aimed at developing the emotional intelligence of staff and it amazing how successful it is in resolving long term problems. This is a highly specialised skill set and requires well credentialled and experienced practitioners following the international CINERGY ® conflict resolution model.
Culture Reviews
Culture reviews help organisations understand how leadership, communication and everyday behaviours influence performance and conflict. Through a structured and confidential process, we identify strengths, emerging risks and cultural patterns that may be limiting effectiveness. Our reviews provide clear, practical insights that support healthier workplaces, stronger engagement and improved long-term organisational resilience.
By examining systems, expectations and team dynamics, culture reviews address the underlying causes of tension rather than symptoms alone. The outcome is practical guidance that helps organisations reduce disputes, strengthen accountability and align behaviours with values. This proactive approach supports sustainable performance and prevents conflict before it escalates.
Frequently Asked Questions
Why Choose Professional Mediation?
Professional Mediation specialises in resolving workplace conflict, helping businesses restore productivity, morale, and cohesion. Once a conflict is resolved, we go further – building resilience through tailored recommendations, training, coaching, and ongoing support.
We are responsive, experienced, and cost-effective, providing a flexible approach that meets your unique needs.